Pilot Travel Center

Over Road 2 months ago

I’m really glad I did not leave my initial review last night. I would like to call out the overnight staff for an outstanding job! One of the staff members has long hair, pulled back into a ponytail with tattoos on his neck. Went out of his way to make sure that we were greeted both coming and going. He made sure the showers were all perfect before we got in. Overall above and beyond. They had somebody out checking to make sure reserved stops were actually paid for ( which I appreciate considering we pay for them and show up to them all be full . Parking is tight at this location! Now the morning staff- 9:30ish am … definitely not greeted coming or going. Women’s restroom was absolutely disgusting. All four stalls had urine and toilet paper on the seat and floor. When we went to check out a very stern, good morning was told and nothing further besides the price. We’ve stayed quite a few pilots majority of the time all of the staff is friendly, but I think this morning staff needed a little bit of a refresher on just common courtesy. Also diesel nozzles and hoses don’t look like they have been cleaned in months. Don’t forget your gloves.

hoy sgracie 3 months ago

I was traveling from Iowa with my son, who wrestled in a tournament. He needed to shower, so we stopped there. Anyway, I didn’t know how it all worked and there was a door open for a shower. I had my son go in, but noticed the keypad outside the door. I asked an extremely helpful worker named D. J. if I needed to pay for the shower. He told me how to do it. But, he said he would take care of it and don’t worry about it. Not only was he helpful and generous, I thoroughly enjoyed talking with him and hearing a little about his life and family. I could tell he really enjoyed his job there too. His brother, like my son, won high school state wrestling. When I stop at other Pilots, I can only hope to meet more people as awesome as D.J.!!! Thank you!

Scott L 3 months ago

Clogged up fuel islands, with inconsiderate "drivers". Trash everywhere outside. Inside was clean. Employees were friendly enough. Shower was AWESOME.

Tonia 8 months ago

For starters this Pilot is awesome from everything that they have to offer to the outside. The employees were so nice and helpful and the store was so clean. There's lots of food options within walking distance and a couple of stores. The shower was very large, they have laundry which is a huge plus for us truckers but all 4 dryers were out of order so it's kind of pointless. They have a truckers lounge and a game room. Huge parking area that is eady to maneuver around. Most of the spots are pull thru.

Sheri Montes a year ago

Great location big shower rooms. The only reason I gave three star is due to staff, not knowing about family showers. I’ve been traveling with my children for the last two weeks and have not had any issues at any other pilots with all of us showering together mind you my kids are 8 and 3. There’s no way I’m leaving them alone!!!! However, the manager for this location told us there was no such thing as family showers. Other than that the location was nice plus free parking.